Onedrive for business troubleshooter Offline#
Onedrive for business troubleshooter mac#

If there are still problems syncing files with OneDrive, try resetting it. Start the service using the Start button. If it isnвЂ™t, double click it and set the Startup type to Automatic. Check the search serviceДЄn odd thing about OneDrive that some people have found is that it will not work properly if the Windows Search service is disabled. Rename it, give it a minute or two and if it now syncs you will know the fault was the name.

Onedrive for business troubleshooter mac#

Or if you have OneDrive on an Apple Mac and a filename on the Mac is OK, but Windows doesnвЂ™t like it.

Onedrive for business troubleshooter Offline#

Sometimes special characters are in the name and that are supported online but not offline, or they are supported offline but not online. Delete the whole of the name and replace it with something simpler, like вЂtestвЂ™. If you can see a file that will not sync, rename it either on the PCвЂ™s disk or online. Rename the fileД¬omparing files in Explorer with files on OneDrive using a browser may show the faulty files. Two hidden files here could be causing sync problems. Right click the OneDrive icon in the taskbar and select Close OneDrive, then delete the file. Other people find deleting it does nothing. The strange file below now appears in Explorer and some people have found that deleting it cures their sync problem. A bit further down, clear the checkbox Hide protected operating system files.Select Show hidden files, folders and drives.In Explorer, click View to open the ribbon/toolbar and click Options.Sync problems may be caused by hidden files, so you should look for them and delete them. What if all the files and folders have green ticks? This may indicate that the problem is with one or more online files that cannot be downloaded. You will need to open folders and subfolders to check all the files. Select OneDrive in Explorer and see if everything has the green tick. Anything else means you have sync problems and a padlock means that settings prevent the file/folder from syncing. A green tick in a circle means the file is both on the PCвЂ™s drive and online. In Explorer, files that wonвЂ™t sync have an icon to indicate a problem. However, you may be able to tell from the badges on the file and folder icons in Explorer.

What is not clear is whether the fault is with files online or on the PCвЂ™s drive. If it is still syncing hours or days later, there is clearly a problem. Check the file iconsД¬lick the OneDrive icon in the taskbar and see if it says it is syncing files at the top. Wait for OneDrive to sync, then put it back afterwards.

If you find the problem file/folder, rename it, delete it, move it out of OneDrive, whatever works. I found this weird folder in OneDrive online, but not on the PC.